ALWAYS. A project staff is at the arrival terminal to pick volunteers up. You will see the staff holding up your name on a board. Before your departure, you will be given a picture, name and contact number of the staff who is meeting you at the airport. You will also receive details of what happens upon arrival. But sometimes, unexpected incidents like a delayed flight, baggage left behind, can alter plans to respond to these challenges. For group travelers, the same process happens. But sometimes, depending on the size of the group, a staff may be sent to accompany the group from departure from your home-country.